WhatsApp Integration

WhatsApp Business CRM for teams that talk to clients all day.

When client conversations live on personal phones, they leave when people do. Turia One connects your WhatsApp Business number to a shared team inbox, so every conversation is visible, assignable and saved to the client record.

One business number, the whole team in the inbox
Assign chats and track response times
Templates and automated reminders

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WhatsApp Inbox

LIVE

Median first response time today

Brightlane · “Can we move the call?” Asha
Meridian · “Invoice received, thanks” Meera
New contact · Pricing question Unassigned
Orbit Labs · Shared 3 files Rohan
Vertex · Payment reminder sent Agent

Open chats

Replied today

118

Automated

1 number

Shared by the whole team

On record

Every chat saved to the client

Automated

Reminders and follow-ups

Capabilities

What WhatsApp Integration actually does for you.

Shared business number

The whole team works from one WhatsApp Business number.

Assignment and SLAs

Route chats to the right person and track response times.

Approved templates

Send reminders, updates and confirmations with one tap.

Files on record

Documents and images save straight to the client record.

Automated reminders

Agents send payment, meeting and follow-up reminders on schedule.

Full history

Every conversation stays with the business, even when staff change.

How it runs

Four steps, and then it looks after itself.

Configuration is a one-off. After that the module runs on your schedule and only asks for a human when something genuinely needs one.

1
Connect

Link your WhatsApp Business number.
2
Route

Incoming chats assign to the client owner or a queue.
3
Reply

Answer from web or mobile with templates when useful.
4
Record

Conversation and files save to the client automatically.

Who it’s for

WhatsApp Integration for your team

All teams

Digital & Creative Agencies

Client work, team capacity and billing in one place — no leaks.

Professional Services

Recurring client work, deadlines and billing for any service business.

EdTech

Content, operations and counsellor teams moving at the same pace.

Field Service Businesses

Jobs, technicians and visits for teams that work on the move.

FAQ

WhatsApp Integration, answered

Still unsure whether it fits how your team actually works? Ask us the awkward version of the question — we would rather answer it now than after you have migrated.

Talk to us

Do we need the WhatsApp Business API?

Turia One connects via the official WhatsApp Business platform; we help you set it up.

Can multiple people reply from one number?

Yes. That is the point — the whole team shares one inbox.

Can we send bulk messages?

You can send approved template messages to client lists, within WhatsApp’s policies.

What happens to chats when someone leaves?

Nothing is lost. Conversations belong to the business and stay on the client record.

Put WhatsApp Integration to work this week.

Start with this module alone, or switch on the rest of the platform alongside it. Either way, setup takes minutes rather than a quarter.